1. How to config PPTP / OpenVPN on Windows, Mac OS X or Linux?
To config PPTP / OpenVPN on Windows OS, Mac OS X or Linux, Please read our "Config Guide" on our website.
2. How does a VPN account work?
As soon as you connect to our VPN server your computer is assigned a new IP address, an IP address that is owned by us, not your ISP. Then all of your Internet traffic is encrypted and is tunneled to our VPN server. Once there, it is decrypted and allowed to travel to its intended destination. Your local ISP will only see a single encrypted data stream between you and our VPN server. Your ISP can no longer monitor, log or control your Internet usage.
3. Why would I want to do this?
It really depends how you use the Internet. If you wish to make a voip call to save money on your long distance, but your ISP has blocked it. If you want to watch USA or UK TV program online outside USA or UK. If you use our VPN service your ISP will no longer be able to determine what you are using and will not be able to block your usage. If you are at work you may wish to use our service so that your employer can not log, monitor or control how you are using the Internet. Maybe you are looking for a new job and don't want your boss to know about it.
4. What is Difference Between Shared and Dedicated VPN ?
Shared VPN IP => Same IP shared by Multiple Shared Users.
Dedicated VPN IP => Unique | Fixed IP Assigned to you , which will not be used by any other users . Only You will will be using that IP.
5. How do I get a SwitchVPN account?
It's simple, just Sign up for a subscription now and we will create vpn account and email you instructions instantly.
6 .I have Connected to VPN but i cannot open any website or my IP is not changing ?
If you are using Windows 7 / Vista , Please Run Openvpn as Administrator , that can be done by right clicking on OpenVPN GUI icon on Desktop and Select Run as Administrator / Or you can Turn off UAC.
7. I Have DD-WRT Firmware Router , can i Configure your VPN on it ?
If your DD-WRT v24 or Above so yes it can be configured and you can connect as many PC / PS3 / PSP you want to your Router and Enjoy VPN on Mutiple Platforms.
We will provide you complete setup instructions & Help you Configure your router.
8. My ISP has Restricted Facebook , Youtube & Other Websites.So using your VPN will they get Unblocked ?
Yes!.Using our VPN all ISP restrictions will be bypassed and you can enjoy internet and access your favorite website like Facebook , Youtube , etc.
9. My ISP has has blocked PPTP Connection , So how can i connect your VPN?
We Also provide OpenVPN / SSL VPN Client , Which uses different Port and you will be able to Connect to VPN without any problem.
10. Do you provide Remote Assistance for Setting up VPN ?
Yes we provide Live Remote Assistance to setup vpn on your PC/Laptop/DD-WRT using Application Called Teamviewer.You may download Teamviewer from www.teamviewer.com .
11. What is the Server's Network Speed ?
We have 1Gbit Port So you wont have to compromise your Internet Speed and Unlimited Usage.
12. Do you have Refund Policy ?
Yes we have 5 Days Refund Policy. Please Read our Terms of Service
If you have any other questions please contact us by email at Support@switchvpn.com or Live Chat with us
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